Kate Britton

Iedema, R.A., Allen, S., Britton, K.L. & Gallagher, T. 2012, 'What Do Patients And Relatives Know About Problems And Failures In Care?', BMJ Quality & Safety, vol. 21, no. 3, pp. 198-205.
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Objective: To understand what patients and family members know about problems and failures in healthcare. Design: Qualitative, semistructured open-ended interviews were conducted with 39 patients and 80 family members about their experiences of incidents

Iedema, R.A., Allen, S., Britton, K.L., Piper, D.A., Baker, A.C., Grbich, C., Allan, A., Jones, L., Tuckett, A., Williams, A., Manias, E. & Gallagher, T. 2011, 'Patients' And Family Members' Views On How Clinicians Enact And How They Should Enact Incident Disclosure: The '100 Patient Stories' Qualitative Study', British Medical Journal, vol. 343, no. NA, pp. 0-0.
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To investigate patients' and family members' perceptions and experiences of disclosure of healthcare incidents and to derive principles of effective disclosure. Retrospective qualitative study based on 100 semi-structured, in depth interviews with patien

Iedema, R.A., Merrick, E.T., Piper, D.A., Britton, K.L., Gray, J.S., Verma, R., Manning, N. 2010, 'Codesigning As A Discursive Practice In Emergency Health Services: The Architecture Of Deliberation', The Journal of Applied Behavioral Science, vol. 46, no. 1, pp. 73-91.
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This article addresses the issue of how government agencies are increasingly attempting to involve users in the design of public services. The article examines codesign as a method for fostering new and purposeful interaction among service-delivery staff