Dr Jen Bichel-Findlay
Director, Health Services Management Studies, Faculty of Health
DAppSc (N Ed), BAppSc (Nurs), GDipN (QUT), MPH (QUT), MN (UTS), HScD (USYD)
Member, Healthcare Informatics Society of Australia
Member, Healthcare Information and Management Systems Society
Fellow, Australasian College of Health Informatics
Associate Fellow, Australasian College of Health Services Management
Fellow, Australian College of Nursing
Jen has been employed in the health service sector for over 35 years, in a range of clinical, educative, managerial, and project roles throughout Australia. She has qualifications in health informatics, mental health nursing, public health, critical care nursing, health science, and nursing education. Her recent experience has been in the management and analysis of clinical indicator datasets addressing over 350 quality improvement performance measures reported by over 690 Australian and New Zealand healthcare organisations. She has presented sessions and workshops at many national and international conferences on healthcare measurement and health informatics. She also holds the title of Manager of the Performance and Outcomes Service within the Australian Council on Healthcare Standards.
Jen is very active in the health informatics community, being a current board member of the Healthcare Informatics Society of Australia (HISA) as well as the HISA NSW Branch Chair. She is also a reviewer for a number of health informatics conferences, both national and international.
Health services management
Quality and safety
Quality and safety in health care
Collopy, B.T., Bichel-Findlay, J.M., Woodruff, P.W., Gibberd, R.W. 2013, 'Clinical indicators in surgery: a critical review of the Australian experience', Anz Journal Of Surgery, Blackwell Publishing Ltd, Carlton, Australia.
Background: A set of clinical measures (indicators), developed by an Australian Council on Healthcare Standards (ACHS) and Royal Australasian College of Surgeons (RACS) working party, was introduced into the accreditation programme in 1997. Although early qualitative and quantitative reporting by health-care organizations (HCOs) reflected their value in stimulating change, the number of HCOs reporting data on this set of clinical indicators (CIs) has declined, despite an increase in the number of HCOs reporting data on the CIs programme overall. Possible reasons for this decline were sought.