Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in a number of countries including, Australia may break and create a risk of electrical shock if touched.
Apple have established an exchange program for consumers who may have purchased the faulty adapters between 2003 to 2015.
You can view images of the affected adaptors on the AC Wall Plug Adapter Exchange Program website (opens the Apple website).
What the IT Division are doingThe current Exchange program that Apple is running is applicable to individual consumers. ITD have inquired with Apple about arranging bulk exchanges for UTS staff who purchased a faulty adapter through IT Purchasing.
We are currently working on specific exchange arrangements for staff in these circumstances.
What you can do in the meantimeMeanwhile, if you think you are using a faulty adaptor you can either
- Exchange your adapter(s) at your local Apple Store or an Authorised Apple Service Provider.
- Request a replacement via the web
You may also be aware that Microsoft have issued a recall on some of their AC power cords due to risk of Electric shock and Fire.
A very small number of staff have purchased one of these device through IT Purchasing. For these instances we are currently investigating options.
Meanwhile, if you are concerned that this may impact you as a consumer please visit the Microsoft website for specific recall information and action that you can take.
Specific informationApple: visit the Apple AC Wall Plug Adapter Exchange Program website (opens the Apple website) for specific information.
Microsoft: visit the recall notice Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices
